Track #1: Human Resource Management

Provides essential information concerning personnel administration. Topics to be covered include recruitment/selection, legal personnel issues, organizational culture, performance management, employee engagement, discipline/termination, health/safety, labor relations and collective bargaining, classification, compensation, and employee benefits.

Track #2: Managing for Quality

Explores the practices of building quality into public and non-profit organizations. Topics to be covered include scenario planning, strategic planning, systems thinking, Total Quality Management (TQM), public involvement, crisis management, and process improvement. 

Track #3: Organizational & Public Communication

Covers the flow of communication within and external to an organization. Topics to be covered include communicating with governing and oversight bodies, barriers to effective communication, dealing with disagreement and conflict, and public engagement. Improving oral and written skills is also covered in this track.

Track #4: Budgeting and Finance

Provides essential information concerning the practice of public finance and budgeting. Topics to be covered include finance methods, budgeting, public sector accounting, grants, debt management, public finance policy issues, cut-back management, and auditing.

Track #5: Performance Measurement and Program Evaluation

Focuses on how to identify and analyze program evaluation issues. Topics to be covered include tools and techniques of survey research development, performance measurement and benchmarking, productivity improvement, systems analysis, program assessment and conflict, and public engagement. 

Track #6: Information Systems for Managers; Ethical Decision Making

Presents up to date technology and information systems used by public sector and non-profit sector managers. Topics to be covered include social media use and abuse, electronic tools and systems for public engagement, geographic information systems (GIS), SMART cities, automation, cyber security, meeting public expectations and legal requirements related to the use of electronic systems, and resources

Track #7: Applied Capstone Projects

Provides participants with the opportunity and tools necessary to prepare a major applied project related to their organization or area of interest. This track is the "capstone" of the CPM program and will incorporate lessons and information provided in the other six tracks.

Click here to download the current CPM® Program Course Schedule