Information Technology Services (ITS)

ITS Service Catalog

Internet & Network


Please see our WiFi Connection Guide for assistance in connecting to a TAMUK WiFi network.

If you require additional assistance, please contact the ITS Help Desk by phone, in-person or online.

ITS Help Desk Phone Line:
361-593-HELP(4357)

Come by In-Person:
By appointment (call 361-593-4357)
Location: Jernigan Library, Library Commons

Submit a Ticket Onlineitsupport.tamuk.edu 

To request any new network connections (drops), please submit a Help Desk ticket by going to JNet Tech Help.

The TAMUK Domain Name System (DNS) service is a translation system used to search the internet.  A DNS links a name (e.g www.tamuk.edu) to an IP address.  TAMUK iTech does not support any 3rd party DNS services such as Google DNS.

Eduroam is a wireless network you can use to access the internet when visiting Eduroam member universities. To find out where you can use Eduroam, please visit the Eduroam website.

Due to federal law and University policy, iTech does not support peer-to-peer (P2P) services. Some video games will use P2P for voice communications and online gaming (e.g. Call of Duty, Grand Theft Auto and some MMO games).

For Employee access to on-campus computer

Follow these VPN instructions

The required files are available below.

Global Protect 32Bit

Global Protect 64Bit

Global Protect Mac

 

Safe Connect Policy Key is part of TAMUK’s effort to help keep computers on its network as free as possible from viruses, spyware, and operating system security holes. Safe Connect can also help to ensure that the average user has the fastest possible browsing experience while connected to the TAMUK network. For more information on Safe-Connect see our Safe Connect document.