ITS Support provides friendly, responsive service to the Texas A&M University-Kingsville community.  You can submit a ticket online, by phone, or in person. Help Requests may be submitted online by logging into: itsupport.tamuk.edu

Contact ITS Support
361-593-HELP(4357)

Come by:
By appointment (call 361-593-4357)
Location: Jernigan Library, Library Commons

Hours of Operation:

Phone and in-person requests can be submitted Monday - Friday, from 7:30AM to 5:00PM

Tickets can be submitted anytime online at: itsupport.tamuk.edu

You may reset your password at the TAMUK Password Reset page. Note: This password is used for the following services; logging into campus computers, JNET, and Blackboard Learn.

GoPrint is TAMUK’s print management solution. It is part of our effort to help cut down on waste and encourage better management of printing resources. For more information, continue reading at TAMUK GoPrint.

Please see our WiFi Connection Guide for assistance in connecting to a TAMUK WiFi network.

If you require additional assistance, please contact the ITS Help Desk by phone, in-person or online.

ITS Help Desk Phone Line:
361-593-HELP(4357)

Come by In-Person:
By appointment (call 361-593-4357)
Location: Jernigan Library, Library Commons

Submit a Ticket Online: itsupport.tamuk.edu 

Texas A&M University-Kingsville has enhanced security and support for the university community by launching SafeZone, a unified safety, communications, and wellbeing service. Please see our SafeZone website for instructions on how to activate SafeZone.

Please see our University Police Department (UPD) site for information on Campus Emergency Notifications.

You can log into Blackboard Learn via JNET.

JNET is a comprehensive web portal connecting students, faculty and staff to their web-based services at Texas A&M University-Kingsville. With just one login to JNET at jnet.tamuk.edu, users can access a host of information.

Students can find access to: Registration information, records and grades, Blackboard, DegreeWorks, financial aid, billing services, university email account, Jernigan Library, Blue and Gold Connection, and many other campus sites.

JNET Instructions

Your username is similar to this example; kuabc123. More information can be found in this Obtain Your User Name document.

Your banner id is similar to this example; K00123456. More information can be found in this Find Your Banner ID document.

The following information is for brand new users wanting to access and activate their student email. Please follow the pdf guides here for Android or iPhone.

Information about OneDrive can be found in this OneDrive Features document.

ITS Support Services requires that all Mac/Windows computers/laptops have an anti-virus program installed.

Some Mac users have uninstalled McAfee by dragging the application from the Applications folder and into the trash can.  Others have used the following steps to uninstall McAfee:
Steps to uninstall:

1. Click Go from your Finder window.
2. Select Applications.
3. Double-click the McAfee Internet Security Uninstaller.
4. Select the checkbox beside Uninstall SiteAdvisor.
5. Click Continue.
6. Enter your admin password and click OK.
7. Click Finish.

There are programs that can help to remove McAfee from your Mac, such as the McAfee Virus Scan Uninstaller (formerly known as Virex).
However, another step you can take to help uninstall McAfee is to follow the instructions listed below:

To uninstall McAfee on Macintosh computers:

1. Log on as an administrator or with root account permissions.
2. Open the Terminal window.
3. Type sudo /Library/McAfee/cma/uninstall.sh and press ENTER.
4. Type the logged on administrator or root account password and press ENTER to uninstall the Agent.
    
   NOTE: During the removal, you will see the following messages: stopping McAfee agent and McAfee agent stopped.
    
5. Restart your computer when the uninstall is complete.

Please Note: ITS Support Services does not support, authorize, or enforce the use, installation, or management of these instructions. By using the information above, you are solely responsible for your un-installation, management, and use of these commands. Please exercise caution when typing this information.

If you walk into different areas on campus and notice that your iPhone is automatically changing the network it was connected to, you can stop it by going into your settings, click on Wi-Fi, then turn off the, "Ask to Join Networks" option.

The following wireless networks are available, depending on whether you are a student, staff, faculty or guest:

TAMUK – Students

TAMUK – Employee

TAMUK – Guest

Eduroam

For instructions on how to connect to the correct network, please see our WiFi Network Connection Guide.

If you're experiencing drop-outs or slow performance (especially after an update to the latest iOS version) —and the other devices and machines are working fine with Wi-Fi—then click on the Reset Network Settings option under General > Reset in Settings. Any incorrectly configured network connections or temporary bugs should be cleared out by this action, though you'll need to take a few moments to reconnect to your Wi-Fi afterwards.

Apple itself recommends getting your device to forget the Wi-Fi network you're connected to and then reconnecting from the beginning: this tells the wireless network to treat it as a new piece of hardware and may help resolve the problems with the previous connection.

The apple website has a webpage with information related to Wi-Fi troubleshooting.  See How to Troubleshoot Wi-Fi Connectivity.