Contact the Javelina Card Office at 361-593-2243 or email us at cardoffice@tamuk.edu.

Learn how to change or recover your school login password.

View activation and installation instructions.

Your old Javelina Card will remain active for 3 days. After the 3rd day you may keep your card but it will no longer be valid.

1. Download the Transact eAccounts Mobile App from the App Store to your phone.
2. Open Transact eAccounts. Click through the startup screens and tap Get Started.
3. Search for Texas A&M - Kingsville and click through to the Mobile Javelina Card login screen.
4. Enter your TAMUK login information to authenticate your device.
5. Once you have successfully authenticated in eAccounts, click the Add to Apple Wallet button to add your Mobile Javelina Card to Apple Wallet. You can add your student ID to one iPhone and one Apple Watch.
   1. Click iPhone and continue through the prompts (Next, Agree to Terms & Conditions).
   2. When the process is complete, the app will send a notification to verify your Javelina Mobile ID has been added to Wallet.
   3. Tap Done in the upper right corner to return to the home screen of the app.
   4. You can now add your Apple Watch using the same process.

1. Repeat steps 1-5 to log in to the Transact eAccounts Mobile App.
2. Ensure your second device is signed into the same iCloud account as the first device.
3. From the Campus ID screen in Transact eAccounts, tap the in the upper right corner of your Transact Mobile Credential display.
4. Tap Add or Remove Campus ID from Wallet.
5. Choose your second device to add your Transact Mobile Credential.
6. On the Add Card to Wallet screen, tap Next in the upper right corner.
7. Follow the onscreen instructions to complete adding your card.

1. Enable NFC on your phone in your Settings NFC settings can be found in different areas of the Settings menu, depending on your device. A common location is Connected Devices>Connection Settings. (If not found there, use the Search option on the top right to double check.)
2. Toggle the NFC setting to On.
3. Open Google Wallet and make sure it is enabled as the default payment application. If the app prompts you to add a credit card, you can bypass that screen and return to the Google Wallet home screen.
4. Download the Transact eAccounts Mobile app from the Google Play Store to your phone.
5. Open Transact eAccounts, click through the startup screens and tap Get Started.
6. Search for Texas A&M - Kingsville and click through to the Javelina Mobile ID Card login screen.
7. Enter your TAMUK login information to authenticate your device.
8. Once you have successfully authenticated eAccounts, click the Add to Google Wallet button to add your Mobile Javelina Card to Google Wallet.
   1. Continue through the prompts (Next, Accept the Texas A&M - Kingsville Terms & Conditions).
   2. Next, Accept the Google Wallet Terms of Service.
   3. The next screen will confirm that the ID has been added to Google Wallet.

1. On your device, go to Settings>General>Software Updates.
2. If your device is running iOS 12.2 or later, you’re ready to use the Mobile ID.
3. If not, tap Download>Install. You may need to enter your passcode to start the update.
4. Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.

Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud. 

1. The Series # for your Apple Watch can be found on the back of the Watch. 

1. 1. Note: The Series 0 Watch is not eligible for this program.
2. Instructions for verifying and/or updating your Apple Watch software version can be found at https://support.apple.com/en-us/HT204641. 

From your device tap: Settings>About Phone>Software Information

• To update, from your device tap: Settings >General >Software Update >Download >Install >Passcode may be required. Your device will display the estimated download time.

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

First, remove the pass from your old device from Apple Wallet. Once removed, go to the eAccounts app on your new iPhone and follow the steps to add to Apple Wallet.

When using Express Mode (iPhone 6s or later), your Javelina Card will not be displayed with other cards in Apple Wallet for security reasons.

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged.  (For more details, visit Apple's website.) Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

No. If your enrollment status meets our eligibility requirements, the devices you have enrolled in will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your Javelina Card, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Javelina Mobile ID, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Mobile Javelina Card.

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Wallet.

From iPhone:

1. Navigate to the Wallet app.
2. Tap (…) in the lower right corner of your card.
3. Scroll to the bottom and select Remove Card.
4. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Apple Watch:

1. Navigate to the Watch app on your iPhone.
2. Scroll down and select Wallet & Apply Pay.
3. Tap on Transact Mobile Credential.
4. Scroll to the bottom and select Remove Card.
5. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Google Wallet:

1. Open Google Wallet.
2. Select your Campus ID from the available cards.
3. Touch the three dots in the upper right corner of the screen.
4. Select Remove ID.
5. Confirm Remove ID

From Transact eAccounts:

1. Open the Transact eAccounts Mobile App on your phone.
2. Tap Continue to Sign In and login with your school credentials.
3. Approve the multi-factor authentication request.
4. Click on your photo in the upper left corner.
5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
7. Select device(s) to remove from your card.
8. Tap Remove in the pop-up box.
9. Tap on the Remove Card notification at the top of the screen or go to Google Wallet and tap Remove Card displayed under the School ID Card.

• Tap Remove in the pop-up box and the card will be removed from your Google Wallet.

Name information on the Javelina Card comes to us from the university’s core business systems and needs to be updated there. Students should contact Javelina Card Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Javelina Card on your phone within 48 hours.

• Account balances are currently only displayed on Apple devices. 
• If your account balances are $0, they will not display until funds are added.
• If you have available funds that are not displaying, please contact the Javelina Card Office at (361-593-2243) or email cardoffice@tamuk.edu.

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your Javelina Card.

As with your physical Javelina Card, your Mobile ID Card will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Texas A&M - Kingsville, your credential will stay active and update accordingly.

• During regular business hours, contact the Javelina Card Office at (361) 593-2243 to notify us to deactivate the  Javelina Card. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
• If applicable, identify the fraudulent door access or purchase activity and contact the Javelina Card Office (cardoffice@tamuk.edu) and report the suspected fraud.
• In the Transact eAccounts app:
  • Click the settings gear in the upper right corner. 
  • Select the Card Management option.
  • Choose the credential you want to deactivate and toggle it off.
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• In the Transact eAccounts web version:
  • Select Card Services
  • Select Deactivate Card
  • Select the credential to deactivate and click on “Deactivate Card”
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• Here are additional instructions for Lost/Found Apple devices and Find My iPhone.

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

• Click the settings gear in the upper right corner. 
• Select the Card Management option.
• Choose the credential you want to reactivate and toggle it on.
• You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

• Select Card Services
• Select Activate Card
• Select the credential to reactivate
• You will receive a confirmation email. Only the selected card will be reactivated.